Philip Taylor and Hunter Shields: How AI will disrupt Technical writing and customer support

Philip Taylor and Hunter Shields from Zea present Cortex, a new solution that leverages AI to solve two critical pain points in manufacturing.

1. The cost and complexity of technical documentation authoring, and
2. the burden of customer support.

These 2 problems are interrelated and connected to the same core challenge: How to efficiently support field technicians with up-to-date and pertinent information.